$10 Flat Rate Shipping - any size order, anywhere in the U.S.A!
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Shipping & Policies
The Lotion from SMH is crafted in small batches from a blend of sunflower oil, coconut oil, & glycerin. Our Lotion is available in each of our Signature Scents (as well as our current Seasonal Scent, while supplies last) which feature fragrance blends inspired by the Adirondack Mountains. Unlike other mass-marketed formulations, our lotion does not contain petroleum products or phthalates.
Packaged in an 8 FL OZ (226 ML) green PET bottle with a weatherproof label and a black 2cc pump.
Water, Coconut Oil, Emulsifying Wax NF, Glycerin, Rosemary Extract, Caprylyl Glycol, Fragrance*, Phenoxyethanol, Potassium Sorbate, Citric Acid, Silver Citrate. *Our scented products include a proprietary blend of essential oils and/or fragrance oils. Due to FDA recommendations, we use the term “Fragrance” to refer to these oils.
The products produced by Saranac Mountain Hearth are for external use only. Avoid contact with eyes. If product contacts eyes, rinse well with water. Discontinue use if irritation occurs.
All transactions placed from www.SaranacMountainHearth.com are processed via an emailed invoice with a secure payment link supported by Square Credit Card Processing. All transactions placed from www.SaranacMtnHearth.Etsy.com are processed via Etsy Checkout.
Domestic Shipping: All items are shipped through USPS. For your convenience, we now offer $10 Flat Rate Shipping - any size order, anywhere in the U.S.A! No coupon necessary.
International Shipping: We do not ship outside the United States. Any orders placed with a shipping address outside of the US will be cancelled.
Shipping Time-line for Orders: Orders are shipped in 1-3 business days from your order date.
Refunds & Exchanges
Orders that have not been shipped may be cancelled with no penalty. Cancellation requests received after shipping fall under our return policy.
Returns must be initiated within 30 days of delivery to receive a full refund of the purchase priced (we do not refund shipping charges). 30 days begins at midnight of the first full calendar day following delivery. All returns must be new, unused, and contain all original packaging and accessories. Some items cannot be returned: bath and body products (soap, personal fragrance, lotion, etc.). Returned items must be shipped through the same parcel service that delivered to you and must include Delivery Confirmation. All items returned after 30 days are subject to a 10% restocking fee. All sales are final after 45 days.
The refunded value for each item returned will be reduced to reflect the value of any free gift or discount. Merchandise on clearance at the time of return will be refunded at the current clearance price. All sales are final on clearance merchandise.
Other restrictions may apply.
MY LIQUID SOAP ARRIVED AND IT IS cloudy; IT WAS SUPPOSED TO BE CLEAR. WHAT HAPPENED?
Handmade liquid soap may become cloudy in extremely cold conditions. All natural liquid soap has a cloud point - the temperature at which the insolubles will precipitate out and create cloudiness that may look simply like little tiny pellets or white streaks. In extreme cases, the soap may take on a completely opaque look. Once the soap is brought back to room temperature or warmer, it will clear back up. If your soap has become cloudy, keep in mind that there is nothing wrong with it and it will perform just as well as if it was clear.
HOW DO I DISPOSE OF THE PACKING PEANUTS? ARE THEY ENVIRONMENTALLY FRIENDLY?
We use two types of packing peanuts, one is made from corn and the other from sorghum; they are all-natural with no toxic chemicals. You can toss these peanuts right into your compost pile, dissolve them in water and use as a fertilizer, or reuse them. Keep in mind that although the packing peanuts are compostable and safe for animals, they aren't for human consumption.