saranac Mountain Hearth
small-batch personal care since 2012
What are your Shipping Policies & Rates?
All items are shipped through the USPS.
Currently, we ship only to locations within the Contiguous United States, District of Columbia, Alaska, and the Hawaiian Islands. We cannot ship products outside the United States.
For current rates and timelines, click here.
Why is My liquid soap cloudy rather than clear?
Our Foaming Hand Soap may become cloudy in extremely cold conditions. All natural liquid soap has a cloud point - the temperature at which the insolubles will precipitate out and create cloudiness that may look like tiny pellets or white streaks. In extreme cases (e.g. winter shipping), the soap may take on a completely opaque look and thicken. Once the soap is brought back to room temperature or warmer, it will clear back up.
If your soap is cloudy, keep in mind that there is nothing wrong with it and it will cleanse just as well as if it was clear.
Are your packing peanuts environmentally friendly?
We use two types of packing peanuts, one is made from corn and the other from sorghum; they are all-natural with no toxic chemicals. You can toss these peanuts right into your compost pile, dissolve them in water and use as a fertilizer, or reuse them. Keep in mind that although the packing peanuts are compostable and safe for animals, they aren't for human consumption.
Do you accept PAYMENT through PayPal?
All online transactions are processed via Square Credit Card Processing. We apologize for the inconvenience, but at this time, we do not accept PayPay.
MAY I return an item?
Due to the COVID-19 pandemic, we are temporarily suspending our return policy. All completed purchases are final. Other restrictions may apply.
MAY I Cancel an Order?
Orders that have not been completed may be cancelled with no penalty.